Dental Complaints Service publishes 2015-2018 performance review

The Dental Complaints Service (DCS), the free and impartial private dental care complaints resolution service, has published its performance review covering 2015-2018.

Of particular note, the review reveals a fall of 83% in the number of cases referred onwards to the General Dental Council’s Fitness to Practise process over the four years. According to the DCS, the significant drop is largely down to its work in 2018 to review and amend its referral principles and criteria, resulting in a more proportionate approach.

Head of DCS Operations, Michelle Williams, said:

“I am very proud to say that since the DCS was launched in 2006, more than 5,000 complaints have been resolved and we have assisted with over 19,000 enquiries. This review illustrates the significant progress we have made to improve the fair and impartial service we provide to patients, who rely on the DCS for assistance in resolving their private dental care complaints.”

A strategic review of the DCS is also now underway – due for completion in 2020 – which aims to establish how the service can best fit into an effective system-wide approach to handling complaints going forward. 

For further information contact Tom Chappell, GDC Media Manager on tchappell@gdc-uk.org, 07738 182756  

Notes to Editor

  • The Dental Complaints Service (DCS) is the free and impartial private dental care complaints resolution service, funded by the General Dental Council.
  • The DCS was created in 2006 to help patients to resolve complaints about private dental treatment.
  • The DCS Review 2015-2018 provides statistics on key stages of the complaints process including enquiries, cases, case resolution time, feedback and complaint types.
  • The last DCS Review was published in 2014.

 




Editors Notes

Notes to Editor

  • The Dental Complaints Service (DCS) is the free and impartial private dental care complaints resolution service, funded by the General Dental Council.
  • The DCS was created in 2006 to help patients to resolve complaints about private dental treatment.
  • The DCS Review 2015-2018 provides statistics on key stages of the complaints process including enquiries, cases, case resolution time, feedback and complaint types.
  • The last DCS Review was published in 2014.


CONTACT

BSDHT

enquiries@bsdht.org.uk

01788 575050

ABOUT BSDHT

The British Society of Dental Hygiene and Therapy (BSDHT) is a nationally recognised body that represents over 4,000 Dental Hygienists and Dental Therapists across the UK and beyond.

BSDHT maintain an on-going dialogue with the General Dental Council (GDC), the Departments of Health and all of the main groups representing dental care professionals, and attends meetings of the All Party Parliamentary Group (APPG) for Dentistry, bringing dental hygiene and therapy to the attention of government ministers and MP’s.

Visit www.bsdht.org.uk for more information.

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